Returns + Exchanges


Last updated: 10/22/OCT, 2026
Thank you for shopping with GreenIvy Golf. If you are not completely satisfied with your purchase, our policy below explains how returns, exchanges, and refunds work.

RETURN POLICY

  • In-stock items are eligible for an exchange within 30 days of purchase. Refunds are issued to the original payment method or as store credit, at your choice.
  • To be eligible, items must be new, unused, and re-sellable, returned in the original packaging with all tags attached, and accompanied by proof of purchase (order number or receipt).
  • Shipping fees are non-refundable. GreenIvy Golf does not cover return shipping costs; the customer is responsible for return shipping.
  • A Return Processing, Handling & Restocking Fee (generally under $15) applies to returns requested for a refund and is calculated at the time of return.
  • Items that do not meet the conditions above may be refused or accepted subject to the restocking fee at our discretion.

HOW TO RETURN OR EXCHANGE AN ITEM

Our return process is handled by email:
  1. Email us at harvey@wx-ivy.com with your order number, the item(s) you wish to return or exchange, and the reason.
  1. We will review and reply with return authorization and the return address [FILL: RETURN ADDRESS]. Do not send items back without receiving authorization — unauthorized packages cannot be processed.
  1. Pack the item(s) in the original packaging with tags attached and proof of purchase, and drop off with the carrier within 7 days of receiving authorization, or the return may become void.
  1. Once we receive and inspect the package, the refund or exchange is processed (see timing below).

Gift returns

Gifts are eligible for store credit only and require proof of purchase. The recipient covers return shipping.

RETURN PACKAGES & PROCESSING TIME

  • Allow up to 10 business days after the package reaches our facility for inspection and processing.
  • Refunds are returned to the original payment method or issued as store credit. Once initiated, a refund may take an additional 1–2 billing cycles to appear on your statement, depending on your bank or payment provider.
  • Exchanges are shipped to you after inspection, subject to availability; if the replacement is out of stock, we will issue a full refund or store credit at your choice. Exchange shipping costs are paid by the buyer.

DAMAGED, FAULTY, OR INCORRECT ITEMS

  • Report any damaged, defective, wrong, or missing item within 7 days of delivery by emailing harvey@wx-ivy.com with your order number and photos of the item and packaging.
  • We will arrange a replacement at no cost to you or, if unavailable, issue a full refund. Items reported outside this window are assessed case by case.

WARRANTY

GreenIvy Golf products carry a one-month warranty against manufacturing defects from the date of purchase. Warranty requires proof of purchase and does not apply to purchases made through third-party vendors, resellers, or marketplaces. If the defective item is in stock we will replace it; if unavailable, we issue a full refund of the original amount. Quality issues raised after six months are addressed case by case.

FINAL SALE ITEMS

  • Items marked Final Sale, clearance, markdown, and promotional bundles are non-returnable and non-exchangeable, except for defective items covered by warranty.
  • International orders (when available) are Final Sale and are not eligible for returns or exchanges; customs duties, taxes, and brokerage fees are the buyer's responsibility and are not refunded.
Still have questions? Visit our FAQ or contact us at harvey@wx-ivy.com.