Shipping Policy

PROCESSING TIME

Orders are processed and shipped within 1–2 business days after payment confirmation. We do not ship on weekends or U.S. public holidays, and orders placed during sales or high-volume drops may take slightly longer to process.

SHIPPING RATES

Order value	Standard shipping
$49.98 or more	Free
Under $49.98	Flat rate $6.00

Free shipping applies to standard delivery only and does not include expedited service.

WHERE WE SHIP

We currently ship only to the 48 contiguous United States. Alaska, Hawaii, Puerto Rico, and U.S. territories (Guam, the U.S. Virgin Islands, etc.) are not served at this time. International shipping is not currently available; if it is added later, international orders will be Final Sale and customs duties, taxes, and brokerage fees are the buyer's responsibility. We are not responsible for shipments sent to third-party forwarding addresses.

DELIVERY TIME

Once dispatched, standard delivery typically takes 8–15 business days. Delivery times are estimates provided by the carrier and are not guaranteed; delays can occur during peak season, weather events, or due to carrier conditions beyond our control.

TRACKING YOUR ORDER

A shipping confirmation email containing your tracking number and link is sent once your order is dispatched. Tracking information can take up to 24 business hours to update with the carrier. You can also find tracking in your account's order history.

EXPEDITED SHIPPING

At this time we do not offer expedited shipping; all orders ship via standard delivery.

SPLIT SHIPMENTS

Most orders ship together, but multiple items may be split into separate shipments to speed delivery or due to inventory location; you will receive a tracking number for each package.

DELIVERY ISSUES

Carriers sometimes mark a package delivered before it actually reaches you. First check your porch, mailbox, garage, side entrances, and ask neighbors or household members if the package was accepted on your behalf. If it still does not arrive within 3 business days, contact us at harvey@wx-ivy.com with your order number and we will trace the package with the carrier.

If a delivery is refused, the package will be returned to us; the merchandise and tax paid are refunded, and a restocking fee per our Return Policy applies.

RISK OF LOSS

Title and risk of loss for purchased items pass to you once the package is handed to the carrier. We are not responsible for delays caused by carriers, weather, or events beyond our control.

Shipping questions? Contact us at harvey@wx-ivy.com or visit our FAQ.